GENERAL TERMS AND CONDITIONS FOR ROOM RESERVATIONS
1. Scope
These general terms and conditions for room bookings (“GTC”) apply to the Berger Zentrumgen, based in Berg, for the provision of holiday apartments and hotel rooms for the accommodation of customers, as well as all other services and deliveries provided by the Berger Zentrum in this context.
The general terms and conditions of the customer do not apply.
The terms and conditions are also made available in German and English. In the event of deviations, the German version is decisive.
2. Conclusion of a contract
A single reservation is valid until 5 p.m. on the day of arrival without any guarantee. With a room guarantee, your reservation will remain in place for the entire night, even if you arrive after 5 p.m.
The following are guarantees for a room reservation:
– Credit card (Visa, American Express, Diners Card, Mastercard)
– Prepayment for one night, e.g. by bank or postal transfer
– Written guarantee from a company registered in the commercial register, based in Switzerland
If there is no guarantee, the Berger Center can rent out the room.
An offer for group reservations is explicitly referred to as such and must be signed and returned to the Berger Center by the customer. An offer is valid for 7 days (acceptance period). This means in particular that offers, price lists and the like issued by the Berger Center do not yet constitute a binding offer.
The Berger Zentrum expressly reserves the right to put the rooms on sale again during and after the acceptance period for the offer for group reservations has expired. If you ask again, the new offer may contain deviations from the first offer.
3. Services and prices
The customer does not acquire the right to the provision of certain rooms, but the Berger Center undertakes to keep rooms of the reserved category available until 5 p.m. If, for unforeseen reasons, no room of the same value as the reserved one is available on arrival, the accommodation will be in a different room. In the event that no room is available in the hotel, the Berger Center will arrange accommodation in another hotel. As we operate in the lower price segment, we cannot accept any price differences.
The customer is obliged to pay the applicable or agreed prices of the Berger Center for rooms provided and for other services used by him. This also applies to services and expenses of the Berger Center to third parties initiated by the customer.
The prices are in CHF, per room / night, including free WiFi and VAT. Tourist taxes are not included.
For stays of several days, one cleaning per week is included. The cleaning appointment takes place in consultation with the customer.
4. Room handover and return
Booked rooms are available to the customer from 5 p.m. on the agreed arrival date. The customer is not entitled to move into the room earlier.
On the agreed day of departure, the rooms must be vacated and made available to the Berger Center by 10:00 a.m. Thereafter, due to the late vacating of the room, the Berger Zentrum can charge 50% of the full accommodation price (list price) for use beyond the contract until 1 p.m., and 100% from 1 p.m.
5. Payment
Invoices from the Berger Zentrum without a due date are payable within 10 days of receipt of the invoice without deduction. The Berger Center is entitled to make accrued claims due at any time and to demand immediate payment.
The Berger Center is entitled to request an appropriate advance payment or security deposit upon conclusion of the contract or thereafter. The amount of the advance payment and the payment dates will be announced with the offer.
If the customer is based abroad, the Berger Center reserves the right to debit the entire invoice amount from the guarantee credit card. Any exchange rate differences or bank charges are borne by the customer.
The customer can only offset an undisputed or legally binding claim against a claim by the Berger Center.
6. Cancellation Policy
6.1 Cancellation conditions for individual reservations
Individual reservations are usually considered definitive once the Berger Zentrum’s offer has been confirmed. In the event of a short-term withdrawal after the cancellation period has expired, 100% of the overnight stay can be billed.
The cancellation policy may vary depending on the type of booking. For certain rates, however, special conditions apply that no longer make cancellation possible. Unless otherwise stated, the following conditions apply to individual reservations:
– Cancellation 24 hours before the day of arrival: no costs
– Cancellation within 24 hours before the day of arrival: costs for one night
– Cancellation during the stay (several nights): costs for an additional night
6.2 Cancellation policy for groups
The cancellation conditions for group reservations depend on the size of the group and are regulated separately. If there are no separate cancellation conditions, the following rules apply:
– Cancellation up to 60 days before arrival free of charge
– Cancellation up to 30 days before arrival 50% of the expected total sales
– Cancellation up to 14 days before arrival 100% of the expected total sales
7. Resignation of the Berger Center
If the customer cancels free of charge in accordance with Section 6 above or a separate agreement, the Berger Center is entitled to withdraw from the contract during this period if there are inquiries from other customers about the contractually booked rooms and the customer on request of the Berger Center to be free of charge Right of cancellation not waived.
If an agreed advance payment is not made even after a reasonable grace period set by the Berger Center has expired, the Berger Center is also entitled to withdraw from the contract.
Furthermore, the Berger Center is entitled to withdraw from the contract for an objectively justified reason, for example if
– Force majeure or other circumstances for which the Berger Zentrum is not responsible make it impossible to fulfill the contract
– Rooms are booked with misleading or false information about essential facts, e.g. regarding the person of the customer or the purpose
– the Berger Zentrum has justified cause to assume that the use of the hotel service can endanger the smooth business operations, the security or the reputation of the Berger Zentrum in public, without this being attributable to the sphere of control or organization of the Berger Zentrum
– there is a breach of the above paragraph 5.
If the Berger Zentrum is justified in withdrawing from the contract, the customer has no right to compensation.
8. Bookings through tour operators
When booking through a tour operator, its general provisions apply.
9. Children’s prices
The Berger Center does not have any baby cots. Children up to their sixth birthday can stay in their parents’ bed free of charge. From the age of 6 the full price has to be paid.
10. Dog prices
Dogs are generally not allowed. We can make exceptions for small dogs on request. Dogs mean extra effort when cleaning and are off. Fr. 25.- charged. The house rules also apply to dogs.
11. Liability and duty of care
The hotel room and the holiday apartments are to be used with great care by the customer. The customer or the company must pay for any damage to property. The Berger Center rejects any liability for theft etc. and in relation to third-party services. In addition, the Berger Center is only liable for intentional or grossly negligent contractual or non-contractual direct damage. Any further liability is excluded.
11. Data protection
Customer data will not be passed on.
12. Final provisions
In addition to the terms and conditions, further provisions and booking conditions may apply, which take precedence over the terms and conditions. Changes or additions to the accepted offer or these terms and conditions should be made in writing. Unilateral changes or additions by the customer are invalid.
The place of fulfillment and payment is the seat of the Berger Zentrum.
Swiss law applies with the exclusive place of jurisdiction is Berg TG.
Should individual provisions of these terms and conditions be or become ineffective or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply.
The Berger Zentrum, also Berger-Zentrum.ch, is operated by Alpha-X GmbH, Hauptstrasse 49, 8572 Berg, Switzerland.